FAQ
Frequently Asked Questions (FAQ)
Do you deliver outside the United Kingdom?
No. KASS BEAUTY currently serves customers located within the United Kingdom only. Orders placed with delivery addresses outside this region cannot be processed.
How long will my order take to arrive?
Orders are generally prepared within 1 to 3 business days after payment confirmation.
Once dispatched, delivery usually takes between 7 and 14 business days.
The total fulfilment and delivery period may take up to 17 business days.
How can I check the status of my order?
After your order has been dispatched, you will receive an email containing tracking information.
Please allow up to 48 hours for tracking updates to become available.
Are shipping charges applied?
Any applicable shipping fees are calculated during checkout and displayed before payment is completed.
Can I return an item?
Yes. Customers may request a return within 14 days of receiving their order, in accordance with UK consumer protection regulations.
Returned products must be unused and returned in their original condition.
How do I request a refund?
To request a refund, please contact our support team at support@kassbeauty.com and include your order information.
Refunds are processed once returned items have been received and inspected, typically within 5 to 10 business days.
What should I do if there is an issue with my order?
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and provide clear photos of the issue.
We will review the situation and arrange an appropriate resolution.
Which payment methods do you accept?
We accept secure payment methods provided by trusted third party payment processors available during checkout.
KASS BEAUTY does not store payment card information.
Can I amend or cancel my order?
Orders may only be modified or cancelled before processing begins.
We recommend contacting our support team as soon as possible after placing your order.
How can I contact customer support?
You can contact our team using the following details:
Email: support@kassbeauty.com
Phone: +54 11 3035-5408
Website: https://kassbeauty.com
Our customer support team is available Monday to Friday during standard business hours.