Refund policy
At KASS BEAUTY, we aim to provide a fair and transparent experience after your purchase. Please review the terms below before placing your order.
Return Requirements
You may request a return within 14 days from the date your order is delivered, in accordance with UK consumer protection regulations.
To be eligible:
The item must not have been used or worn
It must be returned in the same condition as received
Original packaging should be included
Proof of purchase must be provided
Certain products may be excluded from returns due to hygiene or safety reasons.
How to Start a Return
To request a return, please contact our support team at support@kassbeauty.com
Once your request is reviewed, we will provide instructions on how to proceed. Returns sent without prior confirmation may not be accepted.
Refund Evaluation
After we receive your returned item, it will be inspected to ensure it meets our return criteria.
If approved, the refund will be issued to your original payment method within 5 to 10 business days. The exact timeframe may vary depending on your payment provider.
Return Shipping
Unless the item is faulty, damaged or incorrect, the cost of returning the item is the responsibility of the customer.
Faulty or Incorrect Products
If you receive a product that is defective or not as described, please contact us within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund at no additional cost.
Refund Delays
If your refund has not been received within the expected period, please contact your bank or payment provider first. If further assistance is needed, you may contact us directly.
Contact Information
For any enquiries related to returns or refunds, please contact:
KASS BEAUTY
Website: https://kassbeauty.com
Email: support@kassbeauty.com
Phone: +54 11 3035-5408